Frequently Asked Questions
Everything you need to know about Indie Pharmacy and our tools for independent pharmacies.
For Patients & Consumers
What is an independent pharmacy?
An independent pharmacy is privately owned and operated — not part of a national chain like CVS, Walgreens, or Rite Aid. They're typically owned by a pharmacist or local family and are not controlled by an insurance company or corporate parent.
Why should I switch from a chain pharmacy?
Independent pharmacies offer more personalized service, shorter wait times, and no corporate conflicts of interest. For example, CVS owns Aetna insurance — meaning the company filling your prescriptions also decides what your insurance covers. Independent pharmacies don't have that conflict. Learn more.
Do independent pharmacies accept my insurance?
Most independent pharmacies accept all major insurance plans, including Medicare Part D and Medicaid. Always call ahead to confirm your specific plan is accepted.
Are independent pharmacies more expensive?
No. Independent pharmacies frequently match or beat chain prices, especially with discount programs like GoodRx. Many also offer price matching and will work with you to find the most affordable option.
How do you verify that a pharmacy is independent?
We cross-reference data from the NPI Registry, state pharmacy boards, and corporate ownership records. Pharmacies with the "Indie Verified" badge have been confirmed as independently owned with no corporate chain parent.
Is the directory free to use?
Yes. The directory is completely free for consumers. Search, browse, and find independent pharmacies at no cost.
For Pharmacy Owners
How do I add my pharmacy to the directory?
Submit your pharmacy through our free listing form. We'll review your submission and add it within 3 business days. It's free, now and forever.
Will my listing always be free?
Yes. Your basic listing (name, address, phone, services, Indie Verified badge) is free forever. IndiePro is an optional paid upgrade for pharmacies that want business tools like CRM, automated follow-ups, and review management.
What is IndiePro?
IndiePro is a suite of business tools built specifically for independent pharmacies. It includes a patient CRM, automated SMS and email follow-ups, review request automation, appointment booking, and analytics. The Pro + Website plan also includes a professional pharmacy website. Learn more about IndiePro.
Can I cancel IndiePro anytime?
Yes. No contracts, no cancellation fees. Cancel anytime and your free directory listing stays active.
I found an error in my listing. How do I fix it?
Email us at [email protected] with your pharmacy name and the correction. We'll update it within 24 hours.
How do I remove my pharmacy from the directory?
Email us at [email protected] and we'll remove your listing. We respect your right to opt out.